Contact
How to reach us.
This page lists the single points of contact required by EU Digital Services Act Articles 11 (authorities) and 12 (users), the GDPR data-subject contact, and topic-specific mailboxes.
Prefer a structured form? Use the intake form — it covers notices, abuse, privacy requests, security disclosures, NCII removals, and appeals.
For users (DSA Art. 12)
We are reachable in English, Dutch, German, French, or Spanish. We respond to every message, not just an automated reply.
- General questions, account help, billing, and product feedback: contact@rainwillcome.com
- Military and frontline discount verification: military@rainwillcome.com
- Privacy / data-subject requests: privacy@rainwillcome.com , respond within one month (GDPR Art. 12(3))
- Abuse reports: abuse@rainwillcome.com , also via in-app Report button and via /legal/notice-action
- Appeals against moderation decisions: legal@rainwillcome.com
- Security vulnerabilities (coordinated disclosure): security@rainwillcome.com
No phone line at this time. Postal mail to the address in the imprint is read and acknowledged.
For authorities (DSA Art. 11)
EU Member State authorities, the European Commission, and the European Board for Digital Services may contact us at legal@rainwillcome.com or by post at the address in the imprint. For legal-process requests (production orders, subpoenas, EIO / MLAT requests), see the Law Enforcement Cooperation page.
Acknowledged within 5 business days. Communications accepted in English, Dutch, German, French, or Spanish.
EU GDPR (not required)
RainWillCome is established in the Netherlands and therefore does not require an EU representative under GDPR Article 27. Our home supervisory authority is the Autoriteit Persoonsgegevens (AP).
United Kingdom, not a launch market
RainWillCome is not currently launched in the United Kingdom and does not target UK consumers. We will revisit this if and when we are ready to comply with UK requirements (including the appointment of a UK GDPR Article 27 representative).
Swiss FADP Article 14 representative
Required only where processing of Swiss residents’ data is regular, large-scale, and high-risk. Because we do not collect personal health data on our servers and do not run any high-risk processing, this threshold is not met. The assessment is documented and we will revisit if circumstances change.